Cancellation & Refund Policy

1. 24-Hour Complimentary Cancellation

We provide free, zero-fee cancellation within 24 hours of placing your pre-order. If you wish to cancel or modify your reservation for any reason, simply send an email to our concierge at valcura08@gmail.com within 24 hours mentioning your Order ID and the reason for cancellation. We will promptly cancel your order and initiate a 100% full refund back to your original payment method.

2. Opened Bottle & Hygiene Policy

As a luxury personal fragrance house, we uphold the strictest hygiene, health, and cosmetic safety protocols. Because perfume is an intimate personal-care product, we cannot take the bottle back or accept returns once the bottle has been opened, unsealed, or sprayed.

We recommend reviewing our detailed fragrance notes breakdown (Top: Citrus, Heart: Creamy Chocolate & Vanilla, Base: Rose & Fresh) on the product page before unsealing your bottle.

3. 100% Money-Back Guarantee for Transit Damage (Report Within 24 Hours)

Every VALCURA bottle is packaged in reinforced luxury protective housing. In the unfortunate event that your bottle arrives damaged, cracked, or leaking due to courier mishandling, we offer a 100% full money-back refund or an immediate priority replacement bottle at no additional cost.

To claim transit damage protection, simply contact us at valcura08@gmail.com within 24 hours of delivery with your Order ID and clear photographs of the damaged bottle and outer carton packaging.